Delivery Charges & Policy
For Delivery in the UK
Orders can be shipped using Parcel Post, Royal Mail Recorded Delivery or Courier Service.
Prices will be those ruling at the order date. We do not deliver to P.O. Boxes. Redelivery of returned orders will incur an additional delivery payment.
For delivery to the UK: All delivery charges are subject to change.
Royal Mail Recorded: 4.75
Courier service: 7.50
Standard delivery is free on orders of £50 and over to the UK mainland only
For Delivery in Europe
Parcels can only be sent via courier. The delivery cost will be calculated based on which zone the parcel is being delivered to; please see the pricing matrix below.
Please note, your country may require you to pay an import charge for your Products. Cranley Creams LLP is not liable for these charges. We would advise you to check this before placing your order. Redelivery of returned orders will incur an additional delivery payment.
Zone 1 (Belgium, Ireland, Luxembourg, Netherlands, Channel Islands) 18.50 (Courier Service)
Zone 2 (France, Germany) 19.00 (Courier Service)
Zone 3 (Austria, Italy, Portugal, Spain, Switzerland) 22.00 (Courier Service)
Zone 4 (Denmark, Finland, Norway, Sweden) 23.00 (Courier Service)
Zone 5 (Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia) 25.00 (Courier Service)
For Delivery in the Rest of the World
Please use the estimate delivery tool in your shopping basket to calcucate delivery costs to your country. Please note, your country may require you to pay an import charge for your Products. Cranley Creams LLP is not liable for these charges. We would advise you to check this before placing your order. Redelivery of returned orders will incur an additional delivery payment.
We will deliver your Products in accordance with the delivery option selected by you during the order process.
UK – depending on method selected, allow up to 7 working days
Europe – Estimated 7 – 10 working days
Rest of World – Estimated 10 – 14 working days
Orders are processed and delivered on working days only (Monday to Friday, excluding bank holidays). Therefore orders placed on Saturday/Sunday will not be processed and dispatched until the following Monday. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery. Cranley Creams LLP do not accept any liability whatsoever for delayed delivery caused by any third party.
From the time we commence delivery of the Products, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to a) exercise your right of cancellation; and b) address any intended cancellation or complaints to the correct place of business.
Back Orders If your Product is not in stock, we will back order for you. Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. If you need to reach us in regards to your creams order, please email firstname.lastname@example.org. Cancellation Orders are usually processed on the same day they are placed.
Should you wish to cancel your order prior to dispatch you are asked to email email@example.com, stating your customer number and order details (including order number) in all communications.